Trouble logging in?
If you are trying to log into your account and it goes back to the main page. Reset your password. It may take up to 15 mins to get a reply email. Time will depend on traffic of the website at that moment. If after resetting your password and you still can’t log in, please send an email.
Note: Emails are checked in the morning each business day. So, it may be the following day before you get a response.
IMPORTANT: If you are having an order issue. Please include the following info: Emails not including all info delays time of getting your error fixed. Your message must include the following:
- Order date
- Order number
- Email address for order.
- Name for order
- What design isn’t working
- Why is it not working? Describe the issue in detail.
- If you get an error message, copy and paste Error message.
All Design Requests should be added to the Wishlist. Please go to the Facebook group and in the search box type “wishlist”. The post will pop up. Add your design requests to the comments. All request emails will not have a return message.
The link to the facebook group is: https://www.facebook.com/groups/spunkystitchesstitchandtell/
Looking for a design on the website?
If you are messaging to ask if I have a certain item. Please use the search bar located on the website in order to search for that item. You can also try other words besides just the name, or one of the words. For instance. If you were searching for Paw Patrol. You can search for the character name, paw, pup, dog. If you don’t find what you are looking for on the site then I don’t have it. You can add it to the wishlist in the group. (see above for how to do that).